Why is my T-Mobile service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.51 out of 5 47,722 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 10: Problems at T-Mobile
T-Mobile is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (44%)
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Phone (35%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Kansas City, Indian Trail, Atlanta, Charlotte, Lenoir, Fremont, Phoenix, Chicago, Nashville, Birmingham, Henderson, Boise, Rancho Cordova, Irving and Minneapolis.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Smithtown | Phone | |
| Kansas City | Internet | |
| Indian Trail | Internet | |
| Atlanta | Phone | |
| Charlotte | Internet | |
| Lenoir | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Niks⁷ (@myjksafespace) reported
@yoongismille I think it might be somewhere between 40-50? But your best bet would be to check out a T-Mobile store..they have so many options that it helps to have a customer care person walk your through it
- Lauren (@LBurrows01) reported
@TMobileHelp, is there a reason my phone would be Roaming when I'm in the middle of my living room, on my own WiFi network? Been dealing with this issue for about a week. Also having horrible phone reception & issues with texts not going through.
- Steve Wirth (@smwirth) reported
@TMobileHelp TMobile visual voicemail is garbage! It has connectivity issues every day, all day long. It's voicemail! One of the most basic functions on cell phone. How can you not have a reliable voicemail app?! The sprint voicemail always just worked.
- 𝕄𝕚𝕜𝕒 Taylor's Version 🧣🏳️🌈✊🏿✊🏾✊🏽 (@MikaSwift13) reported
@TMobileHelp @itsendoeast You don't know ****, stop acting like you do.
- ♡ (@_angeliexo) reported
At t-mobile and Ari’s trying to convince her dad she wants a new phone because her phone can’t watch videos (no service) 🙃
- SkyBlueInUSA (@SkyBlueInUSA1) reported
@TMobile Fix the cell tower in 62676. Our lives depend on it.🖕
- Lisa Mecham (@LisaM9fan) reported
@TMobile @MenenWalker Me yelling because my phone doesn’t have service!
- Marcia (@pats_danceR4eva) reported
Well @TMobileHelp @TMobile just wasted hours of my time today & then comes back with "glad we reached a resolution" wow!!! NO RESOLUTION was reached & I'm no closer to resolving my wifi internet questions or concerns 😔
- ariii♡ (@ariii_vldz) reported
Why does everyone hype up Verizon sm if they ain’t **** here in mex 🥲 let me switch back to T-Mobile real quick
- Mike Whittington (@mike72_photos) reported
@TMobileHelp Tried that before and you reps never returned
- Lisa Mecham (@LisaM9fan) reported
@TMobile Can you just FOX YOUR WHOLE SYSTEM!!! Jesus take the wheel because our service SUCKS in Brunswick County Va.
- Greysen (@greysen_paige) reported
@jalotis @afit @dyountmusic Jealous! US Carriers are total ****.Verizon is the only one with a good network,& usually decent customer service but terrible policies & procedures. T-Mobile has a decent network, super fast where it’s fast, but horrible CS, systems, & policies.AT&T-horrible in every way.
- sky gray (@SkygrayGrizz) reported
@TMobileHelp Nothing has been addressed in these hours. Showing incompetent customer service at best
- Claire Molohon 🤱🏻🎶 (@SunsetRascal) reported
@BackwardsFeet @TMobile None. I just have coworkers having a terrible time and being ripped off and I have literally had no issues for a low cost.
- Katie Scarlett (@KatieScarlett94) reported
Alright guys, what carriers do we recommend since @TMobileHelp cannot activate my phone? I need one to login to work so who do we like best?
- Short Sister 😇 (@realfineassnene) reported
T-Mobile not **** , I’m going back to @ATT
- Dylan Nguyen (@dylannguyen_tw) reported
@BailieNotBailey @TMobile They connected me to a different tower as the one my phone auto connected to was being serviced on. Maybe that’ll help you?
- de la soulless (@delasoulless) reported
Funny because Best Buy has been able to do this until right now. Offering no guidance or support @TMobile only wanted me to go to another store to buy my phone and their insurance to obtain @AppleSupport /apple care
- Brent H (@bah656jobs) reported
@TMobileHelp @NevilleRay I am asked to DM and then no one does anything! Ask Mark Mclaughlin, TaleaH, NikitaL, JanelleW, Maxwell Davis, TiffanyK, ZalikaA, etc. that is about 1/2 the people who have said they can fix the problem
- Chris Hernandez (@Chris25Hernande) reported
@tmobilecenter I’ve been with sprint now @tmobile and have had data issues for over a year now I’ve sat back and waited like I was told “service will get better”. I’m still waiting paying my bill every month just to continue with this crappy service. Either give me a discount
- Brent H (@bah656jobs) reported
@TMobileHelp Like Ask Mark Mclaughlin, TaleaH, NikitaL, JanelleW, TiffanyK, ZalikaA, etc. that is about 1/2 the people who have claimed to help in the last 2 weeks. I have another 15 names from telephone customer service that have done nothing. Including 3 coaches who refused mngr message
- sky gray (@SkygrayGrizz) reported
@TMobile why should a customer from sprint stay with t Mobil? They have the worst customer service ever
- ******* peeta mellark (@roseleavesrian) reported
oh my god never transfer your number to another line because @TMobile is not helping us at all we’ve been on the phone for over an hour and they keep giving the run around
- Everything woke turns to **** (@Stickitinyadou1) reported
I tried to contact @TMobile @TMobileHelp help to report on a breach into their equipment. Seems like this is not an issue for them, as the very unqualified staff shut my call.
- jared freeman (@IvH3AD5H0TvI) reported
@TMobile Please explain why “Full Access” means I can agree to give you more money, but I can’t agree the product is ineffective and I need to cancel the line on a service that has “NO CONTRACTS”?
- The Poet (@EnDepth) reported
Phone and iPad not working the same since switching to T-Mobile Sim
- Rob (@Rob_in_KY) reported
****** data service on @TMobile network hasn't been a bad thing. Nice to disconnect for hours on end.
- Lisa Mecham (@LisaM9fan) reported
Dear @TMobile @TMobileHelp can you fix your service in Brunswick County Va already? I’d like at least two bars on my phone instead of one.
- Mónica Mantilla (@monicamantilla) reported
@TMobile I’m trying to get to my account and the portal web is down!!!
- 🇺🇸 Pamnsc 🇮🇱 (@pamnsc) reported
Incredible @TMobileHelp suspended my cell phone service two hours ago found out. Payment ALWAYS on time ,But I can use the intent. I wanted a phone #TMobile !!!!! Sloppy bad service. Been on hold 40 minutes Switching after I get this straightened out. #dropTmobile
